Having trouble with an order? Use the steps below to identify the issue and find the right solution.
Common order problems include:
• Your order is not going through
• Your order is stuck on processing or pending
• The restaurant has not accepted your order
• Your order status is not updating
• Your order was cancelled
• Your order is delayed
• You received the wrong order
• Some items are missing
• Your order shows as delivered but you have not received it
Before contacting support, try the following:
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Check your internet connection.
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Close and reopen the Oder app.
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Go to My Orders and refresh the order status.
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Make sure you are checking the correct order.
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Avoid placing the same order again if the first order is still processing.
If your order still has a problem, open the order in My Orders and note the Order ID.
Then contact Oder Support and include:
• Your Order ID
• A short description of the problem
• A screenshot, if it helps explain the issue
Our support team can then check the order and help you with the next step.